Refund policy

Returns and refunds

Last updated: 14 September 2026

Your right to cancel

You can cancel an order and send it back for any reason within 14 days of receiving it. You do not need to give us a reason. This is your right under the Consumer Contracts Regulations 2013.

How to return something

Email eiluna.clothing@gmail.com with your order number and tell us what you are sending back. We will reply with the return address and confirm what happens next. Please send the item within 14 days of telling us you want to cancel.

Condition

Items need to come back unworn, unwashed, unaltered and with the tags attached. You are welcome to try something on the way you would in a shop. If an item comes back showing more handling than that, we may reduce your refund to reflect the loss in value.

Return postage

You pay the cost of sending an item back, unless it is faulty, damaged or not what you ordered. We suggest a tracked service, because the item stays your responsibility until it reaches us.

Your refund

We refund to your original payment method within 14 days of receiving the item back, or within 14 days of you showing us it has been sent, whichever happens first. Delivery was free, so there is no delivery charge to refund.

If something is wrong with it

Every EILUNA piece is printed once you order it. If yours arrives damaged, misprinted or faulty, email eiluna.clothing@gmail.com as soon as you notice, and within 30 days of delivery, with a photograph of the problem. We will send a replacement at no cost to you, and you will not need to post the original back to us.

That covers anything genuinely wrong with the garment or the print. Small variation in where the print sits is normal in direct-to-garment printing and is not a fault.

What we cannot take back

We cannot accept items that have been worn, washed, altered or damaged after delivery.

Your statutory rights

Nothing in this policy affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.